Item is dirty , scuffed , had usps polymailer tucked into the inside flap of the boot to keep it held up. Theres also a slit made in the boot where you can stick your hand in and feel your foot. This seller is also a scammer she promises refunds and then goes ghost like the bum bronx bitch that she is. Its coll though cause god dont like ugly, karma dont miss nobody & she will be dealt with. As far as my refund it will be handled by my bank as well as pickle support.